Shipping policy

Shipping Policy

Thank you for choosing our products! Below is our shipping policy outlining the terms and conditions regarding the shipment of your orders:

1. Processing Time
- Orders are typically processed and shipped within 1-3 business days of payment verification, excluding weekends and holidays.

2. Shipping Methods
- We offer standard and expedited shipping options. The available shipping methods will be displayed at checkout.

3. Shipping Rates
- Shipping rates are calculated based on the weight of the package, the destination, and the selected shipping method. Rates will be provided at checkout before completing your purchase.

4. Domestic Shipping
- Standard shipping within Scotland / United Kingdom  typically takes 3-7 business days for delivery.
- Expedited shipping options are available for faster delivery times, usually within 1-3 business days.

5. International Shipping
- We offer international shipping to select countries. Shipping times vary depending on the destination and shipping method chosen at checkout.
- International customers are responsible for any customs duties, taxes, or fees levied by their country's customs department.

6. Order Tracking
- Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using this number on our website or through the carrier's website.

7. Shipping Delays
- While we strive to meet estimated delivery times, unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays in shipping. We appreciate your patience and understanding in such situation

8. Incorrect Shipping Information
- Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Any additional shipping charges incurred due to incorrect addresses will be the responsibility of the customer.

9. Lost or Damaged Packages
- In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order or a refund promptly.

10. Returns Due to Shipping Issues
- If your order is returned to us due to an incorrect address provided by the customer or delivery issues beyond our control, we will contact you to arrange reshipment. Additional shipping charges may apply.

11. Contact Us
- If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at [contact email/phone number]. Our customer service team is here to assist you.

12. Policy Updates
- We reserve the right to update or modify our shipping policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with us, you agree to adhere to the terms and conditions outlined in our shipping policy. Thank you for choosing CDDP x CRAE Clothing !